Support and Advisory Services

Release Planning
Over the last 10 years, salesforce.com has innovated more than any other CRM platform in history. In fact, unlike traditional software companies that offer new releases (not just bug fixes) every 12-24 months, salesforce.com provides three full-featured releases a year and automatically upgrades your organization so you're never on an old version. However, it's up to you to make the most of each new release. That's why we've developed New Release- our salesforce.com release planning program for organizations on the Professional Edition, Enterprise Edition or Unlimited Edition. Rainmaker Release Planning is designed to ensure that you:
  • Are aware of the features that could have the greatest impact on your organization, before the release is out
  • Understand why they matter to your organization
  • Know that you need to do to take plan and take advantage of new functionality

Salesforce.com Health Check
After months or years of using salesforce.com you may think you need a health check to determine where your organization can improve. Our health check is more like a total body MRI for your salesforce.com system. We perform 10 distinct analyses to determine the ways in which you could be getting more from your use of salesforce.com.

Design Validation
Salesforce success or failure starts with planning. If your intent is to deploy salesforce.com internally, using your own resources, you might benefit from a design validation to make sure you're headed in the right direction. Over 98% of our design validations result in material improvements to the way the application gets rolled out. This ensures that if there are big "gotchas" we identify them up-front so you don't have to pay for them down the line.

End-to-End Support
We offer end-to-end support for salesforce.com that includes access to any of our salesforce services for a single rate. That means that as your needs change and your business evolves, you can call on us to do anything from the mundane (i.e. creating fields or reports) to application development, data migration or other high-value services.